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SHIPPING & RETURNS

Shipping Policy
Welcome to Browne's Shipping Policy! Here, you can find all the essential information regarding our shipping methods, packaging details, and associated costs. We believe in transparency, so we've made it easy for you to know exactly what to expect when you order from us. Your satisfaction is our priority, and we are dedicated to providing reliable shipping services that keep your tanning essentials safe and secure.
Return & Exchange Policy
At Browne, we want you to be completely satisfied with your purchase. If you’ve changed your mind or if a product didn’t meet your expectations, our Return and Exchange Policy is designed to provide you with a hassle-free process. We are committed to ensuring you can shop with confidence, knowing that you can easily return or exchange any item that does not fulfill your tanning needs. Don't hesitate to reach out for assistance—our team is here to help you every step of the way.

Returns Policy

We hope you adore every Browne. product you receive — but if something isn’t quite right, we’ll make it easy for you.

Can I return my order?

Of course. You can return items within 14 days of receiving them, as long as they’re:

  • Unused

  • Unopened

  • In their original packaging

  • Fit for resale

Because our products are cosmetics, we can’t accept returns on opened items unless they arrive faulty. Evidence of this is also required.

If something arrives damaged

We’re so sorry if this happens, we quality check everything before it leaves us at Browne. And the team packages your items with care. Just email us within 48 hours with a photo, and we’ll sort a replacement or refund right away.

How to start a return

Pop us an email at contact@browneofficial.com with:

  • Your order number

  • The item(s) you’d like to return

  • A quick note about why with an image attached

The customer service team will guide you through the next steps.

Refunds

Once your return arrives and is checked, we’ll issue your refund to the original payment method within 5–10 business days.

Return postage

  • You’ll just need to cover return shipping unless the item is faulty.

  • We recommend using a tracked service so your parcel gets back to us safely.

  • Returns are to Suite 1, Ground Floor, Trafalgar House, 110 Manchester Road, Altrincham, WA14 1NU.

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